Frequently Asked Questions
Below you will find information about current projects.
DID YOU RECEIVE AN EMAIL, POSTCARD, OR PHONE CALL FROM US?
I received an email/postcard/phone call from PCI (Publishing Concepts) asking for my personal information. Tell me more about the project.
We contracted with your organization to publish an alumni/membership publication. This project allows your organization to receive important updates and stories to its database and so it knows more about its people and how it can serve them better.
PCI is a family owned business based in Dallas, TX that has published directories for educational institutions, fraternities, sororities, and military organizations across the nation for over 100 years.
Does my organization benefit from this at all?
Yes, in a few different ways:
- Updated Information – allows organizations to effectively communicate with and engage alumni/members
- Legacy – preserves the history of the organization
- Pride – wearing apparel shows support and love for the organization
Depending on the specifics of your organization’s chosen program, it may also be eligible to retain a royalty for every directory order.
How do I know my information will only be used for publication purposes?
We are committed to protecting your information. We have a contractual agreement with your organization that states:
The names, addresses and information provided to PCI for the publication will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the publication and except as required by court order or law. The publication will be made available only to alumni/members. Upon completion of the project, PCI will return any and all electronic files that have been supplied or produced by PCI in connection with the production of the Publication.
Check out our Privacy Policy.
How do I verify and update my information?
If you received a postcard or an email with a telephone number, call the number listed to speak with a real, live human being. One of our trained associates will verify all the information your organization has on file for you and make any updates where needed.
If you received an email with an embedded link, simply click the link to go to the online site to review your information.
If you have any questions, feel free to call our customer service helpdesk at (800) 982-1590.
Can I choose some or all of my information not to be printed in the publication?
Yes! When you call to update your information, you can tell our associate what information you’d like to exclude or include. You can also call our customer service helpdesk at (800) 982-1590 or contact your organization directly.
Can anyone purchase a publication?
No. The directory and/or oral history publication only is available for sale to alumni/members of your organization.
When will I receive my publication?
Please contact our customer service helpdesk at (800) 982-1590 to find out specifically when you will receive your order.
I ordered a publication/package over the phone and would like to cancel my order. How do I do this?
Call our customer service helpdesk at (800) 982-1590 and they will take care of this for you.
IS YOUR ORGANIZATION INTERESTED IN PARTNERING WITH PCI?
Why PCI?
We bring almost 100 years of experience, which has allowed us to refine our data collection, directory publishing, fundraising and story collection process. Our programs, on average, lead to up to 40% more email addresses collected, more than 50% increased engagement, community participation of over 50% and increased donations of up to 20%. Our five core values guide us all day, every day. We manage through Servant Leadership where the leader’s job is to provide support and remove barriers to success.
What services does PCI offer?
For decades, we have partnered with educational institutions and organizations of all kinds to engage alumni and members. Our services include data collection, directory production, fundraising and membership outreach, and collecting alumni/member stories. If you’d like to partner with us, send us an email.
What types of clients do you serve?
The list is long – colleges, universities, high schools, fraternities, sororities, clubs, organizations, and associations of all sorts. Quite simply, any group that needs to engage their alumni/membership.
Is the directory program really no cost? How is that possible?
Yes, it’s really no cost. Here’s how it works: at the time of profile verification and story submission, alumni/members are offered the opportunity to reserve a digital or hardbound publication. PCI produces the publication, fills the orders, and retains retail proceeds. Depending on the specifics of your chosen program, you may be eligible to retain a royalty for every publication order. So few things in life are win/wins, but this truly is.
Will my data be secure?
Yes! We are committed to protecting the security of your data. We are PCI DSS Level 1 Compliant and we’ve been tested by some of the best organizations in the country. We’re proud to say we pass with flying colors every time.
HOW TO CONTACT US
(800) 982-1590