Frequently Asked Questions
Below you will find information about current projects.
DID YOU RECEIVE AN EMAIL, POSTCARD, OR PHONE CALL FROM US?
I received an email/postcard/phone call from PCI (Publishing Concepts) asking for my personal information. Tell me more about the project.
We have partnered with PCI (also known as Publishing Concepts) to produce an Oral History Publication.
PCI is a family-owned business based in Dallas, TX that has published directories for educational institutions, fraternities, sororities, and military organizations across the nation for over 100 years.
This project allows us to hear about your personal experiences from your time in CPOA and how the this helped to shape your life since then. And, while we have you on the phone, we want to make sure your contact information is up to date.
Does my organization benefit from this at all?
Yes, in a few different ways:
- Updated Information – allows us to effectively communicate with and engage members
- Legacy – sharing and collecting stories preserves the history of our organization
- Revenue - generates non-dues revenue for member programs
- Pride – wearing apparel shows support and love for the Association
How do I know my information will only be used for publication purposes?
PCI is committed to protecting your information. The names, addresses and information provided to PCI for the publication of the Oral History Project will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Oral History Project and except as required by court order or law.
How do I verify and update my information?
- If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Oral History Project. The representative will verify the information we have on file for you, make any updates where needed, and then ask you to share your story about your time in CPOA. Your story will be recorded, and the sound clip provided to CPOA at the conclusion of the project.
- If you have received an email with an embedded link, you may go to the online site to review your information and submit a story.
- If you did not receive a postcard or email, you may call the dedicated CPOA update line at 1-xxx-xxx-xxxx.
- If you are living internationally or are unable to call the update line, please email PCIservice@publishingconcepts.com. PCI will send you a personalized link for you to share your written story and photo.
How can I participate if I am Deaf/Hard of Hearing?
If you would like to participate and are Deaf/Hard of Hearing, please email customerservice@publishingconcepts.com. PCI will send you a personalized link for you to share your written story and photo.
Can I choose some or all of my information not to be printed in the publication?
Yes! The only information that is included in the publication is your name, date of interview, along with your story and photo. No contact information is printed. When you call to update your contact information, it will only be used to update your member record for the association. You may revoke consent for your story and/or photo to appear any time by contacting PCI’s customer service helpdesk at 1-800-982-1590 / PCIservice@publishingconcepts.com.
I updated my information but need some more time to think about what experience to share.
You can call back at any time during the first 6 months of the project to share your story.
Can anyone purchase a publication?
No. The CPOA Oral History Publication is available for sale only to members.
When will I receive my publication?
The total duration of the Oral History Project is about 12 months from the date we first reach out to members.
I ordered a publication/package over the phone and would like to cancel my order. How do I do this?
Contact PCI’s customer service helpdesk at 1-800-982-1590 and they will take care of this for you.
IS YOUR ORGANIZATION INTERESTED IN PARTNERING WITH PCI?
Why PCI?
We bring almost 100 years of experience, which has allowed us to refine our data collection, directory publishing, fundraising and story collection process. Our programs, on average, lead to up to 40% more email addresses collected, more than 50% increased engagement, community participation of over 50% and increased donations of up to 20%. Our five core values guide us all day, every day. We manage through Servant Leadership where the leader’s job is to provide support and remove barriers to success.
What services does PCI offer?
For decades, we have partnered with educational institutions and organizations of all kinds to engage alumni and members. Our services include data collection, directory production, fundraising and membership outreach, and collecting alumni/member stories. If you’d like to partner with us, send us an email.
What types of clients do you serve?
The list is long – colleges, universities, high schools, fraternities, sororities, clubs, organizations, and associations of all sorts. Quite simply, any group that needs to engage their alumni/membership.
Is the directory program really no cost? How is that possible?
Yes, it’s really no cost. Here’s how it works: at the time of profile verification and story submission, alumni/members are offered the opportunity to reserve a digital or hardbound publication. PCI produces the publication, fills the orders, and retains retail proceeds. Depending on the specifics of your chosen program, you may be eligible to retain a royalty for every publication order. So few things in life are win/wins, but this truly is.
Will my data be secure?
Yes! We are committed to protecting the security of your data. We are SOC 2 and PCI DSS Level 1 Compliant.
HOW TO CONTACT US
(800) 982-1590